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Connect 1-on-1 with Customers using our Instagram Chatbot

Respond instantly and accurately to customer inquiries, messages, story mentions, and comments; all while tracking user insights and activities with our Instagram Chatbot.
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Handle More Customer Queries and Enhance
Engagement with instagram Chatbot

Meet your customers where they are with an Instagram Chatbot!

Activate auto-replies
for Inbox Messages

The auto-reply feature of our Instagram Chatbot enables businesses to instantly respond to customer inquiries and messages with pre-set templates, improving response times and customer service experience.
 
  • Provide multiple languages support
  • Handle hundreds of chats at once
  • Consistent messaging across all conversations
  • Personalised responses based on user behaviour
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Set up automated responses
for FAQs

This feature enables businesses to create a list of frequently asked questions and their answers. The chatbot service will automatically reply to customer queries based on the keywords or phrases detected in a message.

 

  • Get replies to common queries in a single click
  • Reduce the number of customer inquiries
  • Track user activities to further improve the experience
  • Saves time, effort, and enhances customer satisfaction

 

Send messages automatically
for Story Mentions

With this feature, businesses can receive notifications when they are mentioned in a user’s Instagram story and send a personalised message to the user in response.
 
  • Personalised replies in images or video format
  • Improves customer retention rate by 30%
  • Builds a positive brand image and reputation
  • Makes customers feel heard and valued
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Engage with Users' Comments
on your posts

Using an Instagram chatbot, businesses can set up automatic responses to customer comments on their posts. The chatbot can respond with a personalised message or provide links to relevant products or services.

  • Instant response to customer comments on multiple posts
  • Improves chances of getting a boost from Instagram
  • Increases the visibility of the brand and attracts more followers
  • Use negative feedback to identify areas for improvement

Facilitate live connections
between Customers and Agents

Businesses can use this feature to transfer a conversation from the automated chatbot to a human customer service representative for more complex queries or issues. The chatbot can facilitate the connection, enabling businesses to offer personalised customer support.

  • Increase conversion rate by 12%
  • Real-time issue resolution of customers
  • Access to customer insights and analytics
  • Reduced errors and misunderstandings
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Instagram Business Account Automation -
How can it help you grow

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Personalized Messages

Using an Instagram chatbot, you can offer customers personalized recommendations for related products or services after they have made a purchase. This can help increase their value to your business and boost your revenue.

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Multi-Language Support

Our chatbot can be programmed to support multiple languages, allowing customers to engage with your business in their preferred language and expanding your potential customer base.

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Scalable and Reliable

As your business grows, our Instagram chatbot can be scaled to handle more customer interactions and support requests. This helps in providing consistent and reliable customer service, even as the volume of customer interactions increases.

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Shipping and Delivery Updates

Provide automated updates on the order status, reducing the workload of your customer service team and improving customer satisfaction.

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Get Customer Feedback

Create interactive surveys or polls to gather valuable customer feedback on new products or services. This engagement can provide insights to inform future product development and marketing strategies.

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Event Promotion

Send reminders to customers who have expressed interest in attending your event, providing them with additional information and encouraging them to RSVP, thus driving attendance.

Why Get Instagram Chatbot
from ZigChat

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Create a Seamless Shopping Experience

ZigChat streamlines Instagram shopping with e-commerce integration, offering product details, pricing, availability, and payment processing. This boosts conversions and allows direct purchases within the chatbot.

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Cross-Selling and Up-
Selling Products

Maximise revenue and customer satisfaction by using ZigChat’s Instagram chatbot to suggest complementary products and services, facilitating cross-selling and up-selling opportunities.

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Analyse User Metrics and Optimisation

Using ZigChat, businesses can analyse Instagram data and metrics like engagement, reach, and impressions to optimise their marketing campaigns and ultimately boost ROI.

We've helped our clients transform
their businesses

ZigChat offers code-free, cost-effective, and time-saving Instagram chatbot automation solutions. We
help to streamline operations and enhance customer engagement for businesses.

Frequently Asked Questions

How do I set up an Instagram chatbot for my business?

To set up an Instagram chatbot, you typically need to select a chatbot provider that is compatible with Instagram messaging, develop pre-written responses for frequently asked questions, and configure the chatbot to send them automatically. 

With ZigChat, you can easily set up an Instagram chatbot without any coding or technical skills required. 

What are the total costs associated with developing and running an Instagram chatbot?

The costs associated with developing and running an Instagram chatbot depend on its complexity and customization needs. The development cost of Instagram chatbot can be substantial, with ongoing hosting and maintenance fees. Additionally, integrating third-party services, marketing, and promotional activities may incur additional expenses.


Starting at just INR 499, ZigChat offers an affordable solution for businesses to create and run an Instagram chatbot. 

 

How do I measure the success of my Instagram chatbot?

You can measure the success of your Instagram chatbot by tracking metrics such as response time, engagement rates, customer satisfaction, and sales conversions. ZigChat provides analytics and reporting tools to help you track and optimize your chatbot performance.
 

How can I improve the performance of my Instagram chatbot?

Improving the performance of an Instagram chatbot requires a combination of optimization techniques and continuous monitoring. Here are some ways to improve your Instagram chatbot's performance:

  • Optimize your chatbot's responses by making sure they are accurate and relevant.
  • Personalize user interactions by using the user's name and other relevant information.
  • Optimize your chatbot's responses by making sure they are accurate and relevant.
  • Use analytics tools to track user behavior and engagement to gain insights into how users are interacting with your chatbot.
  • Monitor user feedback to identify areas for improvement and make necessary changes to your chatbot.
 

What is the difference between a rule-based and AI-powered Instagram chatbot?

A rule-based Instagram chatbot relies on pre-set rules and responses to interact with customers, while an AI-powered chatbot uses machine learning and natural language processing to understand and respond to customer inquiries more accurately. 

 

ZigChat offers a rule-based chatbot option to suit your business needs. 

How can I keep my Instagram chatbot updated and improve customer experience?

Updating and improving an Instagram chatbot is essential for providing a better customer experience. Here are some tips for the same:

  • Stay up to date with Instagram policies and guidelines. 
  • Analyze user feedback and use analytics tools. 
  • Add new features and capabilities to keep users engaged. 
  • Use AI and machine learning to improve responses. 
  • Keep content fresh by regularly updating it with new information. 
  • Provide timely and helpful support with automation and live agents.

With ZigChat, you can streamline the chatbot development services and improve the overall performance of your Instagram chatbot.

the future of customer experience is
conversational Join Us Today.

the future of customer experience is conversational Join Us Today.